Make the delivery story reviewable in one pass
Item-not-received disputes need direct proof tied to the order and shipping address. Stripe says evidence should be organized by evidence type and that submitted evidence is final after submission.
Best fit. Use this when the customer says the item was not received and you have delivery, address, carrier, customer-message, replacement, refund, or shipping-policy records that need to be organized before the processor response deadline.
Evidence to gather
- Order confirmation, transaction receipt, order ID, tracking number, response deadline, and dispute amount.
- Carrier delivery scan, proof of delivery, delivery photo, signature, or GPS/address evidence when available.
- Shipping address match between checkout, payment record, fulfillment label, and carrier record.
- Customer messages, replacement offer, refund offer, or investigation notes.
- Shipping policy and any delivery-window language shown before purchase.
What the paid review includes
- A delivery timeline that connects the order, fulfillment record, carrier scan, and customer message history.
- An evidence map separating address match, carrier proof, delivery photo/signature, replacement/refund offers, and policy context.
- A missing-proof checklist for weak screenshots, unhelpful tracking links, unmatched addresses, deadline risk, and private data to redact.
- An issuer-ready response structure you can inspect and submit in your own Stripe, Shopify, PayPal, or processor workflow.
Common gaps
- Tracking screenshot without the matching order or address context.
- Customer-message history that is too long or not tied to the disputed claim.
- External tracking links instead of uploaded evidence files.
- Proof that shows shipment but not delivery, address match, or customer contact after the claim.
What the review includes
ChargebackPacket turns the order and delivery evidence you provide into a focused packet with missing-evidence notes and draft rebuttal text. You submit the final response.
Do not send passwords, API keys, verification codes, store access, payment account access, or customer card data.