Evidence for digital products needs a different shape
SaaS and digital-product disputes often need usage, login, billing, cancellation, policy, and support context instead of shipping proof. The packet should answer the cardholder claim without asking a bank reviewer to click external links.
Recommended sections
- Dispute summary: processor, reason, deadline, amount, customer, subscription, and invoice.
- Access and usage timeline: signup, login, account activity, feature use, and delivery of the digital service.
- Billing context: invoice, receipt, renewal notice, trial terms, cancellation policy, and refund policy.
- Customer communications: support tickets, cancellation request timing, refund offers, and acknowledgements.
- Evidence inventory: screenshots or exports labeled by what each file proves.
- Open gaps: missing policy proof, unclear consent, unsupported usage claim, or weak customer identity match.
Best-fit disputes
- Subscription canceled, credit not processed, duplicate charge, product not received, product unacceptable, or fraud claims.
- Merchants who can provide exports, screenshots, logs, receipts, policy text, and support messages.
- Teams that need a reviewed packet before submitting in Stripe, Shopify, or another processor dashboard.
Before buying review
- Use the paid review for one live SaaS or digital-product dispute with a response deadline and real evidence that can be safely emailed.
- Send documents only: dispute notice, reason code, Stripe event timeline, invoice, subscription state, cancellation record or no-cancellation record, renewal notice, usage logs, support history, terms, refund posture, and current response draft.
- Do not send passwords, API keys, verification codes, card data, Stripe login access, payment account access, or unrelated customer personal data.
Not a fit
- Requests to fabricate evidence, overstate usage, or hide refund commitments.
- Requests to log in, submit the response, contact customers, or provide legal or financial advice.
- Any promise that the issuer, bank, card network, or processor will decide in your favor.
Do not send passwords, API keys, verification codes, store access, or payment account access.
No account access. Send evidence files only. Do not send Stripe login access, processor dashboard access, API keys, card data, passwords, verification codes, private keys, payment account access, or unrelated customer personal data.
Outcome boundary. ChargebackPacket organizes evidence you provide for the merchant's own Stripe, Shopify, or processor workflow. The card issuer, bank, processor, or platform decides the dispute outcome.