Show the refund timeline without burying the reviewer
When a customer opens a chargeback after a refund or refund offer, the packet should separate the processor timeline, refund status, customer messages, and policy context. Shopify says evidence varies by dispute type and that the bank or card company decides the result.
This page is built for the narrow duplicate-loss case: the merchant already issued or documented a refund, but the dispute reason says credit was not processed, the chargeback fee still lands, or the merchant needs to ask the processor or issuer to reconcile the refund timeline with the chargeback.
Evidence to gather
- Shopify order timeline, refund event, refund receipt, and payment processor status.
- Dispute reason, deadline, chargeback amount, original order amount, and any partial-refund amount.
- Customer messages showing refund request, merchant response, accepted resolution, or timeline confusion.
- Refund policy and checkout or post-purchase terms that were available before the dispute.
- Bank, Shopify Payments, Stripe, PayPal, or processor screenshots showing the relevant refund state.
Before buying review
- Use the paid review for one live or recently decided chargeback where refund proof exists and the response still needs an issuer-ready packet.
- Send documents only: dispute notice, deadline, order timeline, refund record, transaction IDs, customer messages, policy text, processor screenshots, and any draft response.
- Do not send Shopify admin access, Stripe access, API keys, private keys, passwords, verification codes, bank access, or customer card data.
Packet hygiene
- Lead with the refund dates and transaction IDs before adding longer customer-message history.
- Do not rely on external links a bank reviewer might not click.
- Redact customer personal data that is not needed to prove the dispute facts.
What the review includes
ChargebackPacket reviews the facts you provide and delivers a reviewed evidence order, missing-evidence list, and draft rebuttal. The merchant submits through your own processor dashboard.
Quality boundary. You receive the reviewed packet within 1 business day after you send the required facts and documents. If the packet does not address the facts you provided, request a revision or refund within 7 days. No chargeback, refund, processor, bank, card-network, or revenue outcome is promised.