Build a response around the specific dispute type
Shopify's public chargeback guide says evidence varies by dispute type and that card companies or banks decide the outcome. Strong evidence can help, but it does not promise a win.
Best fit. Use this for one open Shopify, Shopify Payments, Stripe, PayPal, or processor dispute where the deadline, reason code, order timeline, fulfillment/refund records, policy text, and customer messages need to be turned into an issuer-ready packet before submission.
Evidence to gather
- Order timeline, payment receipt, customer details, dispute reason, and the chargeback deadline.
- Tracking number, carrier status, delivery confirmation, and shipping address match for product-not-received claims.
- Refund policy, cancellation policy, checkout terms, and customer acknowledgement when relevant.
- Customer support messages, return/replacement offers, and any customer admission or clarification.
- Product listing screenshots, fulfillment photos, usage logs, or service-delivery proof when applicable.
- Official bank withdrawal letter if the buyer says they canceled the chargeback.
What the paid review includes
- A reason-code-specific evidence map, not a generic pile of screenshots.
- A short response structure with the strongest Shopify order, delivery, refund, policy, or customer-message proof first.
- A missing-proof checklist for weak evidence, unsupported claims, expired deadlines, and details a bank reviewer might ignore.
- A redaction checklist so passwords, verification codes, API keys, card data, and unrelated personal data stay out of the packet.
Common gaps
- Missing response deadline or reason category.
- Evidence that proves fulfillment but does not answer the customer's specific claim.
- Links to content a bank reviewer will not click.
- Policy text that was not available to the customer before purchase.
- Customer messages about withdrawal without the official bank withdrawal letter Shopify asks merchants to submit.
What the review includes
ChargebackPacket reviews the facts you provide and delivers a review-ready evidence packet. It does not request store login, submit the response, provide legal or financial advice, or promise a dispute win.
Do not send passwords, API keys, verification codes, store access, or payment account access.