Do not lead with delivery proof alone
Subscription disputes often turn on whether the cardholder had an active subscription, saw renewal or cancellation terms, received the product or service, and had a clear path to cancel before the charge. Delivery proof matters, but it may not answer a subscription-canceled or recurring-transaction claim by itself.
Best fit. Use this when one Shopify, Shopify Payments, Stripe, PayPal, or other processor dispute involves a subscription renewal, cancellation claim, active-subscription record, renewal reminder, prior accepted orders, delivery proof, policy text, and a response deadline.
Evidence to gather first
- Dispute notice, reason category, response deadline, charge amount, order ID, subscription ID, and payment record.
- Subscription signup date, renewal dates, charge timestamp, cancellation status, and any cancellation attempt or cancellation of a different subscription.
- Renewal reminder emails, delivery notifications, subscription-app event logs, billing descriptor, receipts, and customer account-management links.
- Order history showing prior accepted subscription deliveries or usage, especially when the same customer accepted earlier renewals.
- Shipping, delivery, carrier, fulfillment, usage, or service-access proof for the disputed renewal.
- Refund, cancellation, and subscription terms that were visible before purchase or renewal.
First-page packet structure
- State the exact dispute reason, deadline, amount, and renewal charge being challenged.
- Show the subscription timeline before longer screenshots: signup, renewals, reminders, cancellation status, charge, delivery or access, and dispute date.
- Put the strongest cancellation-status evidence before generic tracking, policy, or support screenshots.
- Explain what each attachment proves in one sentence so the reviewer does not need to infer the timeline.
Opening screen of the reviewed packet. The first page starts with the renewal invoice, charge timestamp, cancellation event or no-cancellation record, reminder or terms proof, delivery or access status, and the response deadline before it moves into support history or longer screenshots.
Common weak spots
- Only submitting tracking proof when the dispute reason is really about cancellation or recurring authorization.
- Showing that renewal reminders were enabled without exporting logs or message copies from Shopify, Recharge, Bold, email, or support tools.
- Missing the cancellation status at the exact charge timestamp.
- Using policy text that was not available to the customer before renewal.
- Relying on long screenshots without a short narrative that connects the evidence to the dispute reason.
What the review includes
ChargebackPacket reviews the facts you send and returns a reviewed evidence order, missing-proof list, redaction checklist, and draft rebuttal structure. You submit the final response through your own processor or platform account.
Quality boundary. Email the case files after checkout and Truvance returns the reviewed packet within 1 business day. If the packet does not address the facts you sent, request a revision or refund within 7 days. No chargeback, processor, issuer, bank, card-network, or revenue outcome is promised.
Send after payment. Reply to the Stripe receipt with the dispute notice, reason, response deadline, amount, order ID, subscription ID, renewal invoice, charge timestamp, cancellation event or no-cancellation record, reminder or terms proof, delivery or access evidence, support history, refund posture, and any current response draft.
Not a fit. Do not buy this for fabricated evidence, legal advice, debt collection, direct processor submission, dashboard access, API key handling, a charge you already agree should be refunded, or any case where the subscription timeline cannot be tied to the disputed renewal.
Delivery timing stays explicit. Fit notes are delivered after the required files arrive; the standard packet is delivered within 1 business day; same-day review applies only when complete renewal, cancellation, notice, and support files are sent before 3 PM Central.
Do not send passwords, API keys, verification codes, Shopify access, Stripe access, payment account access, card data, or unrelated personal data.