Assemble the packet before the response is final
Stripe says dispute responses have limited windows and that submitted evidence is forwarded for review. The packet should be complete before submission, because the response cannot be amended after it is sent.
Best fit. Use this when a Stripe dispute is open and you have order, delivery, refund, usage, policy, billing, customer-message, or risk-review records that need to be organized before submission.
Evidence to gather
- Dispute reason, response deadline, transaction ID, order ID, amount, and product or service type.
- Customer claim details and any bank or issuer documents visible in the dispute dashboard.
- Order confirmation, receipt, customer details, refund/cancellation policy, and relevant terms.
- Delivery proof, usage logs, device/IP context, AVS/CVV or 3DS details when relevant and available.
- Customer emails, chat, support tickets, refund offers, replacement offers, and fulfillment notes.
Response hygiene
- Match evidence to the dispute category instead of submitting a generic order story.
- Combine related files where required, keep files concise, and avoid external links in evidence.
- Do not send passwords, API keys, verification codes, store access, or payment account access.
What the paid review includes
- A reason-code evidence map for the Stripe dispute category and response deadline.
- A concise packet order that separates transaction proof, delivery or usage proof, policy proof, refund posture, and customer communication.
- A missing-proof checklist for weak files, unsupported claims, redaction issues, and evidence that should be left out.
What the review includes
ChargebackPacket organizes the details you provide into a reviewed packet with missing evidence notes, upload order, and rebuttal text. You submit through your own processor account.