Delivery proof alone may not answer a fraud claim
Stripe says fraudulent disputes can involve Visa CE 3.0 eligibility, liability shift, and evidence connected to the customer and original transaction. A good packet should address the authorization claim, not only whether an item shipped.
Best fit. Use this when Stripe labels the dispute fraudulent or unrecognized and you have authorization, customer identity, prior relationship, delivery, digital access, usage, refund, or communication evidence to organize before the response deadline.
Evidence to gather
- Stripe dispute details, reason code, deadline, charge ID, payment intent, amount, and product type.
- Customer identity signals available in Stripe or the store: billing email, AVS/CVV result, IP/device context, and prior relationship.
- 3D Secure, liability-shift, or CE 3.0 prompts shown in Stripe when available.
- Delivery confirmation, usage logs, login/activity records, or service delivery proof tied to the customer.
- Customer communication, refund history, replacement offers, and any account-holder acknowledgement.
File discipline
- Keep the packet concise and grouped by evidence type.
- Do not include external links as proof.
- Do not send API keys, Stripe login access, private keys, or payment account access.
What the paid review includes
- An authorization-focused evidence map tied to the fraud or unrecognized dispute reason.
- A packet order separating identity, prior relationship, delivery or usage, 3D Secure/liability-shift, and customer-message proof.
- A missing-proof checklist for unsupported fraud claims, weak delivery-only arguments, private data to redact, and response-deadline risk.
What the review includes
ChargebackPacket reviews evidence you provide and delivers a no-login packet with reason-fit notes, missing evidence, and draft rebuttal text you can submit through your processor.